Mon - Fri: 9:00 AM - 5:00 PM

Sat: 9:00 AM - 3:00 PM


5/1451 Albany Hwy Cannington WA

Customer Support

Showroom: 9467 8180
Trade Centre: 9467 8184

Mon - Fri: 6:30 AM - 4:30 PM

Sat: 7:00 AM - 1:00 PM

Trade Centre

10/279 Treasure Rd North Welshpool WA

Privacy Policy

The company refers to Ceramics West,


This privacy policy covers the company’s treatment of personally recognizable information that we collect when you are on our site, and when you use our services. This policy also applies to the company’s management of any personally recognizable information that our business partners share with us. This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or conduct. In this policy we explain how we collect your personal information, how we hold, use and disclose it and what controls you have over it and our use of it. 

 Collection of information:

 Personal information is information that identifies you or from which you may reasonably be identified. The types of personal information that Ceramics West may collect about you includes:

  • name, gender, date of birth and age;
  • contact details, including personal and business addresses, email addresses and telephone numbers
  • details about your purchases and orders from us and your product and services preferences

Use and disclosure of personal information:


We use and disclose your personal information in connection with carrying on our business, including to provide products and services to you.

Ceramics West may use your personal information:

  • to charge you for products and services we provide to you and to prepare invoices and sales records for such purchases;
  • to provide advice regarding our products and services to you (or arrange for others to do so at our request);
  • to deliver our products and services to you;
  • to provide refunds and swaps ;( for tools we don’t charge any % when returned, but for tiles a 20% for handling will be charged for full boxes of tiles when returned.)

·         to promote and advertise our products and services (including by including your feedback in our advertising)

Security and storage

Ceramics West will take reasonable steps to protect the security of your personal information that we hold, including both paper and electronic records

Questions and complaints

If you have any questions or complaints about this policy, Ceramics West’ collection of your personal information or the way in which Ceramics West deals with your personal information, this should be directed to contact details set out under the heading, “Contact Us”

Shipping and Delivery:

     Currently, Ceramics West has Variety methods of shipping for Perth areas only which can be seen on our website for your need/ as you wish to go. Likewise, we offer a local pick up, with friendly environment. For local pickup address please refer to our           footer section, click, local pickup”. In addition, for delivering your products on site, please contact us for more information, terms and conditions apply.

Checkout Security

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